All items we sell are guaranteed to arrive as we described them in our store description. Items may be returned to us for any reason within 30 days of our shipping date (and they can always be returned to the manufacturer subject to their warranty). The customer may request a replacement item, a different item(s) of similar value, credit towards subsequent purchases, or cash refund. The amount of the refund/replacement item depends on the following:

If the item is defective or inappropriately described in our store description, the equivalent of a full refund (cash or replacement or credit) including shipping costs will be made.

If the item is otherwise returned in “like new” condition, with all packaging, documentation, and no evidence of use, then the equivalent of a full refund minus any shipping fees will be made.

In any other situation, the value of the refund will be determined by the condition of the item and everything returned with it. (If the item was obviously abused, don’t expect much).

         Items that were damaged in shipping must first be returned to the shipper before any replacement/refund action can take place (except for uninsured items sent by US Postal Service). Then we may be contacted to help speed up the process of getting a replacement item sent. For uninsured items sent by US Postal Service, return them to us and we will replace/refund it, including refunding the expense of the customer shipping it back to us.

         For items that never arrive, please contact us after a reasonable amount of time (usually 2 weeks) and we will handle it. Our deliveries are guaranteed except where fraudulent activity is suspected.